Terms of Service

NewBuilt.com ("NewBuilt," "we," "us") is a new construction model home showcase operated by NewBuilt LLC. These Terms of Service ("Terms") govern your use of newbuilt.com and related services. By using NewBuilt, you agree to these Terms.

NewBuilt.com is free for home buyers. No account is required. We do not capture or sell your personal information. We do not require registration to browse model homes.

Model home information (pricing, availability, specifications) is provided for informational purposes only. Prices, floor plans, and availability change frequently. Always verify details directly with the builder or your real estate agent before making purchasing decisions.

NewBuilt is not a real estate brokerage and does not provide real estate advice. The sponsoring agents displayed on the site are independent licensed real estate professionals. NewBuilt does not employ, endorse, or guarantee the services of any agent.

3.1 Subscription & Cancellation

Agent sponsors pay a monthly subscription fee to participate in the NewBuilt Sponsor Program, billed monthly via Stripe. You can cancel any time — it's two clicks in the billing portal, with no exit survey and no retention run-around. Cancellation takes effect at the end of the billing period you've already paid for; we don't cut you off early, and there is no final surprise charge.

When a paid plan ends, the paid part is what ends: your organic rotation placement and any active share-link attribution stop, and buyers flow to the agents still in rotation. What does not end is your free Scout access. You keep your login, your profile, and the scouted-model credits you have already earned — you stay featured on the models you scouted for as long as those credits run, and you can keep scouting and earning new ones. You can upgrade again at any time at the then-current rate (see 3.2).

3.2 Tier Pricing & Lock

Your subscription tier (Founding or Standard) and monthly rate are determined by availability at the time you subscribe and are locked for the duration of your continuous subscription. If you cancel and later resubscribe, you will be placed at the current tier and pricing based on availability at that time.

3.3 Organic Impression Rotation

Organic impressions (visitors who arrive at NewBuilt without clicking an agent's share link) are distributed equally among all active agent sponsors in that city via automated round-robin rotation. Each new organic visitor is assigned to the next agent in sequence. The visitor sees that agent consistently for the duration of their browsing session (up to 24 hours).

NewBuilt does not guarantee a specific number of organic impressions. Impression volume varies with site traffic and the number of active sponsors in your city. Equal distribution among active sponsors is guaranteed and auditable via your monthly report.

3.4 Share Links & Exclusive Attribution

Agent sponsors can generate branded share links to send to their buyers. When a buyer clicks an agent's share link, that agent is displayed exclusively to that buyer for 90 days. This attribution is cookie-based and persists across all pages the buyer visits on NewBuilt during that period.

A buyer who already has an agent is never moved to a different agent without their say-so. If they open another agent's share link, they are asked whether to switch or keep the agent they have, and nothing changes until they choose. A buyer can end any agent attribution themselves at any time.

The attribution cookie does not transfer between devices or browsers. If a buyer clears their cookies or uses a different device, they may see a different agent via organic rotation. A buyer who creates a free buyer account and chooses to connect with an agent keeps that connection wherever they are signed in, until they disconnect.

3.5 City Caps

Each city has a maximum number of agent sponsor slots. Once all slots are filled, new agents are placed on a waitlist. When a slot opens, the next agent on the waitlist is offered the slot at current pricing.

3.6 Monthly Reports

Agent sponsors receive monthly reports showing their impression count, share link clicks, and organic vs. referred visitor breakdown. Reports are generated from anonymized impression logs — no personally identifiable buyer information is shared with agents.

3.7 Agent Conduct

Agent sponsors must hold a valid, active real estate license in the state(s) where they sponsor. Agents must not misrepresent their affiliation with NewBuilt — you are a "Sponsoring Agent on NewBuilt," not an employee or partner of NewBuilt. We reserve the right to remove any agent sponsor who violates these Terms, misrepresents their licensing, or engages in conduct that harms buyers or the NewBuilt platform.

3.8 Suspension & Removal

NewBuilt may suspend or remove any agent, any placement, or any content from the platform at its sole discretion, with or without cause, effective immediately and without prior notice. That includes — but is not limited to — license problems, buyer complaints, misrepresentation, non-payment, or any conduct we judge harmful to buyers or to NewBuilt. We are not liable for any loss arising from a suspension or removal.

If your placement is removed and you believe it was a mistake, reply to the notice email and we will review it. Reinstatement is at NewBuilt's sole discretion.

Refunds on removal: if we remove you, we may — at our discretion — issue a prorated refund for the unused portion of your current billing period. We are not obligated to refund a removal for cause. This is separate from self-cancellation (3.1), which always runs to the end of the period you have paid for.

Post-close sponsor advertisements (pools, landscaping, furniture, etc.) are displayed on a per-city basis. Sponsor placement is managed by NewBuilt and is not influenced by agent sponsors, builders, or other third parties. Sponsored content is clearly labeled.

We make every effort to keep model home information accurate and current. However, builders change pricing, floor plans, and availability frequently. NewBuilt is not responsible for inaccuracies in listing data. If you find incorrect information, please use the "Report an issue" feature on any model page.

NewBuilt lists only fully furnished model homes that buyers can walk through. Every published model carries verified photos taken on-site at the model home within the last 14 days; builder renderings may appear alongside them but never in place of them. All photos are attributed to their source.

The NewBuilt name, logo, design, and original content are the property of NewBuilt LLC. Model home photos may be subject to builder copyright. Agent sponsor headshots and branding remain the property of the respective agents.

By uploading photos, videos, or other media to NewBuilt — including through model verification, scouting, or any other submission feature — you grant NewBuilt LLC a non-exclusive, perpetual, worldwide, royalty-free license to use, edit, and distribute the submitted content on our website, social media, and marketing channels. You retain ownership of your original media. Full content license terms for agent sponsors are detailed in the Agent Sponsor Agreement.

NewBuilt is an informational showcase. We are not a party to any real estate transaction. We do not guarantee the accuracy of listing data, the quality of any agent's services, or the outcome of any home purchase. Use of NewBuilt is at your own risk.

To the maximum extent permitted by law, NewBuilt LLC shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the platform.

We may update these Terms from time to time. Material changes will be communicated to active agent sponsors via email. Continued use of NewBuilt after changes take effect constitutes acceptance of the updated Terms.

Questions about these Terms? Contact us at erik@newbuilt.com.